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Quick, Efficient IT Support

From installation onwards, our IT support is designed to help you make the most of your technology so that you can focus on business.

You can call us to solve an issue with your technology, and we’ll fix it remotely or visit your site. You’ll also have access to our in-house team based in Leeds, who will work with you on business planning and technology consultancy, to ensure that you have the right tech now and in the future.

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Support Calls

Our IT support is available in two core packages; Express & Comprehensive. The deliverables include:

  • In-house support desk open 09:00-17:30 Mon-Friday taking support calls and emails
  • Remote support via telephone and secure remote access to your devices
  • Onsite visits for support, and quarterly visits as part of the Comprehensive package
  • Collaboration with other providers to resolve issues (including internet, telephone and accountancy software providers)

Technology Consultancy

Technology is advancing at lightning speed, creating opportunities for businesses to grow quickly.

PCM offers consultancy on how to use technology to enable your business to operate efficiently, adapt quickly and meet your own customer demands.

  • Recommendations for hardware and software products
  • Staff training for data security
  • How to use team collaboration tools to enable flexible working
  • Improving processes and being more efficient with tech

This service is included in the Comprehensive IT Support package.

Office Moves

Whether you’re setting up a new office or relocating premises, PCM can handle the technical challenges.

  • Planning - where will your technology live - a server room, printer locations etc.
  • Internet, networking, cabling
  • Telephony
  • Desktops, laptops and mobile devices, printers

We’ll work with you to get your current technology out of your old office and into your new location, so that when your staff arrive at the new site they’re ready to get straight to work!

Hardware & Software Sales

We have relationships with some of the UK’s largest technology vendors and distributors. We’re not tied down to specific manufacturers, so we will recommend the hardware and software that fits your requirements.

  • New servers and storage
  • Desktops & Laptops
  • New starter set-up - PC or laptop with the same software and applications used by the rest of the team so they can hit the ground running!
  • Security software

Did you know? Our in-house team also engineer hardware for specific uses including PCs that use BIM and CAD software.

"The whole team at PCM are outstanding at technical support and all kinds of IT business support. They continue to be a trusted and reliable partner as our IT demands grow along with our business."

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Which industries do you have experience supporting?

It is easy to say every business is different but what does that really mean, and how is it relevant to IT solutions? Over the years we have discovered that different industries have different priorities in regard to the information they want to gather and process. Within the food industry for example, processes need to be tightly controlled whereas the legal and financial sectors rely on impenetrable security.

Our industry experience includes:

  • Finance
  • Legal
  • Food
  • Manufacturing
  • Retail
  • Transport
  • Leisure
  • Property
  • Healthcare

Which operating systems can you support?

We actively support all version of Microsoft Windows, Apple OSX, Linux and mobile/tablet operating systems such as Google Android and Apple iOS.

If you need IT support for Linux in Leeds, call us now!

How many users can be supported on a contract?

Over the years, we've provided IT Support to businesses from 1 to over 500 users. Our contracts are based on the number of users that need support - users can be added and removed from the contract on a monthly basis if required.

Do you have minimum contract lengths?

No, our IT Support contracts are provided on a rolling 30 day basis. Many customers start by trialing our support for a month.

Are you tied to any particular suppliers?

Whilst we are partners for some organisations (including Microsoft, Google, AVG), we are not tied to them - we find the right solution for your business, whether or not that is from one of our current suppliers.

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