We're PCM, an IT support company based in Leeds

We've been providing IT services to our clients since 1989
chetan

IT support from experts

We specialise in providing IT support and services to businesses from 1 to 50 employees. We started in 1989 and have decades of combined experience. 

Based in Leeds, we're a small team with a wide range of skills, all focused on providing a reliable service when you need us. We don't try to baffle you with jargon or sell you unnecessary equipment.

Our services include:

  • IT support
  • Cloud services including Microsoft Office 365 and Google Workspace
  • Data backup and security
  • VoIP phone systems
  • Support for flexible / hybrid working
  • Integration of third party systems

We're different because...

No call queues

You can call us and speak with a member of the team immediately - we don't use a call queue, no annoying hold music!

No ticket system

When you need help, we respond immediately - no priority levels, call backs or waiting before you can speak with an engineer

A familiar voice

We're a small team - you'll get to know our engineers by name, and will speak with someone who knows your setup

No long term contracts

Our services are based on monthly contracts - you can change your support requirements as your business grows

Reliable

Our customers know they can call us to discuss anything IT related and we'll provide expert help and guidance

Our customers rate us

We have hundreds of 5 star customer reviews for our IT support service

Some of our recent testimonials

After every IT support session, we ask our customers to leave feedback to help us improve our service. We currently have over 300 5-star reviews.

So helpful as always we are totally useless on the PC and PCM always guide us through.

18/02/2025

Thanks again to both Chetan and Lukasz for calm, patient advice and sorting several problems this morning!

17/02/2025

Quick and professional service. All my issues were solved efficiently.

13/02/2025

Amazing support, quick at fixing issue and friendly

11/02/2025

Fantastic service as always.

10/02/2025

Always an amazingly helpful, friendly and professional company to work with. 100% satisfied.

30/01/2025

Excellent customer and technical support. Had my request resolved in a few minutes.

15/01/2025

Lucas was excellent. Very knowledgable and extremely approachable.

13/01/2025

Problem solved, as always, Chetan is a star!

08/01/2025

Very helpful with a sporadic issue. Had me back up and running in no time.

08/01/2025

Our IT support contract

We offer IT support contracts to businesses who want the peace of mind of knowing they have a fixed monthly cost, and can call for as much support as required. Your team can contact us directly for support.

If you don't require a contract, we can provide ad-hoc IT consultancy at a fixed rate too.

IT support contract

Monthly IT support contract, priced per user, server and cloud service supported.

  • Rolling monthly contract

  • Unlimited telephone and remote support

  • On-site support included

  • Increase / decrease cover on a monthly basis

  • Support for Windows, Mac, Linux and mobile devices

  • Regular on-site review visits to discuss your IT and give advice

  • Help with third party systems such as Sage / Xero

Extras

Optional extras to help support your team, all available on a rolling monthly contract basis

  • Microsoft Office 365 / Google Workspace

  • Data backup

  • IT security including antivirus software

  • VoIP telephone systems

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Pricing

Our IT support contract is based on the number of users and servers you would like to cover, along with any cloud services you wish for us to support (e.g. Microsoft Office 365). 

Prices starts from £60 + VAT per month on a rolling monthly contract.

Get a quote

Frequently asked questions

No, we have the necessary experience to be able to ensure a seamless transition. We contact your previous supplier directly to organise the handover of the necessary information (including passwords, licences etc).

You may have a list of outstanding IT issues from the previous supplier which can address.

No, all of our services are provided on a monthly recurring contract. You can add or remove services as your needs change.

No, you and your team can call or email us as much as you like - our support is unlimited.

All of them! We actively support all version of Microsoft Windows, Apple macOS, Linux, and mobile / tablet operating systems such as Android and iOS.

We provide IT support to businesses of all sizes from sole traders to large organisations where we might act as an extension to their in-house IT support team.

Yes, we're able to both transfer your existing licences and renew them on an ongoing basis.

Yes, we can support members of your team wherever they work - in the office, at home or on the road.

Contact us

If you'd like to find out how we can help your business, get in touch by one of the methods below.

Telephone

Monday to Friday, 9am to 5.30pm

Email

We aim to respond within 30 minutes

Live chat

Click the "Chat with us" icon

At the bottom right corner of your screen

Request an IT support quotation

If you'd like a quotation for IT support, please enter your name, email address and details of your requirements.