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We're very proud of the service we provide

Here's a small selection of the feedback we've received from our customers. After every remote IT support session, we ask for a quick review and star rating to give feedback on the service that has been received. The comments below come from those sessions as well as other feedback we've gathered from providing our other services. You can find more feedback from our customers on our Google Reviews page.

Always a helpful friendly service :)
Always extremely helpful and efficient
Excellent as always
Prompt and expert support as always, and much appreciated.
Great prompt service as always
Thanks again for the quick resolution to the teething issues on the new PC.
Chethan has been very helpful: he seems to know what he's talking about and is very patient.
Lukasz helped me through an issue with my pc today, took remote access, and solved the issue for me. Great communication, and very quick response, Thank you
Good quick service, as always
Many thanks
Excellent service, friendly and very helpful. Thank you.
We have been using the PCM remote backup system for three or so years since I realised that more often than not I was forgetting to take the portable disc home. The PCM double off site backup means that for a relatively small monthly payment we have secured our data so even in a worst case total loss scenario we would only lose up to one day of work. Data is irreplaceable so it makes sense to take good care of it. 
Always a pleasure working with PCM. Brilliant service.
Fast and efficient
Awesome service from Lukasz as usual!
Great service as always. Thanks Chetan.
Great help from PCM: very quick and efficient.
Thanks!
Excellent as always... Life savers!
Issue with slow printing on new printer. Phone call to PCM and within minutes problem has been resolved satisfactorily. One happy customer.
Excellent & Prompt Service!
Have used other IT companies before but would definitely recommend this one & use again. Thanks again!
Very quick, resolved the issue and professional.
Prompt response as usual
We have worked with PCM for over ten years and they always provide a fast, effective service. They are a fantastic company to work with.
Always provide an excellent service and nothing is too much trouble
Very helpful and a quick fix
As always very good service
As always, helpful and problem fixed.
Fast and effective support. Always available.
Excellent service, as usual, thanks
Such a great service! Chetan fixed my issue of spreadsheets not opening from Sharepoint within minutes.
Fixed my problem within minutes. Great service from Lukasz as always!
Perfect IT support once again from PCM - we wouldn't use anyone else!
Excellent service, knowledgeable and very professional.

Many thanks

David Kay
Could not fault in any way. Chetan was professional and friendly. Cheers guys!
Could not fault in any way. Chetan was professional and friendly. Cheers guys!
As always very helpful service.
Spoke to Chetan and amazing service as always.
Brilliant - always fast and professional
Excellent Service as always
As always quick to resolve the issue and very polite.
Brilliant and efficient as ever and never even take the mickey out of me for my stupidity. Love this company.
Good efficient job done quickly.
Excellent. Professional and quick.
Brilliant service as always. Thank you
Fabulous service as always
First Class Service As Usual
Fantastic service as always
Excellent, cheerful & efficient service as always.
Very helpful as ever
Great help as always
Great service and a quick resolution every time.
Really helpful and quick to respond and resolve the issue.
It always a pleasure speaking with PCM, any issues we have they solve without any fuss. Brilliant.
Lukasz never makes me feel like I am asking him a stupid question and always explains what he is doing. Keep up the good work.
Always very helpful
Lukasz has helped me this morning, my computer crashed and he helped me recover back Sage which had gone from my computer ... life saver
Brilliant service as always, sorted out my issues straight away!
Very helpful and reassuring. Great service as always
Very helpful, resolved the problem quickly.
Very quick and helpful! As usual!
Fast and efficient as usual - thank you :)
Lukasz was very helpful and talked me through how to fix my problem and explained things really clearly.
Excellent, all sorted as quickly as it could be. Thanks!
Excellent as usual. Problem solved in record time.
First class service as always
Speedy and efficient as ever!
Lukasz is great at what he does, and can solve a problem with your computer fast!!
Very good service as normal.
Problem dealt with quickly
Once again, exceptional service from Chetan. Friendly, helpful and above all, gets it done.
Excellent service. Friendly and efficient.
Lukasz is great at answering queries and fixing issues in a very polite and courteous manner.
First class service from Lukasz as always
Thank you :)
Fab service and fast problem solver
All sorted
Thanks
:)
Always first class.
Efficient, lovely to chat to and solved my problem. Flawless and an actual bright point in my morning :)
Lukasz is my hero
Great help as always!
Chetan and Lukasz are always so helpful. They provide complex technical information in an accessible way, they set clear and accurate expectations and are always quick to respond to queries.
Working with PCM makes our life over here really easy: It is great to know that we can rely on their team to make technology work for us. Thanks Chetan and everyone at PCM!
Great help as usual!
WOW! From a very brief few words on the phone Lukasz controlled my PC and installed everything I needed and configured it. Then called me back to talk me through the changes. An utterly pleasant experience. I like Lukasz. Thank you again. Oh I should put this in context. I have been the "IT" guy for over 30 years. It is SUCH a pleasure to have someone else do the job better than I could. What a GREAT process. Even down to the fact Lukasz knew it would be easier to open notepad and have me type my name in there. These are the little things that someone with real experience would do. I also cheekily watched him work. He knows his stuff. Gaz
A calm and expert service that systematically worked through the issues I had raised and, having completed the task, fed back in language that I could understand.(the sign of real expertise, in my view).
Chetan was very helpfully as normal and sorted the issue of installing software quickly.
Excellent, fast support as always !
Invaluable, friendly advice and support with nothing too much trouble.
Excellent as always
Chetan to the rescue again. It is lovely to know that you just need to pick up the phone and he will make everything alright.
A very quick turnaround to set up a new user and have the computer set up.
Excellent support as always !!!!
Always a good, professional service and friendly advisors :)
Superb service as always . Prompt and efficient.
Always reliable, friendly and a very good service.
Very good service, and resolved IT issue quickly.
Fab service as usual, thanks Chetan!
Great and prompt service as always - thanks Chetan!!!
Patient and competent staff! Always very helpful! Thanks a lot.
Fast and efficient as usual - thank you Lukasz.
Excellent Service as usual
We always know Lukasz will sort out or computers problems, and always with a nice cheery voice.
I called for support when my VPN connection wasn't working, and this was fixed straightaway with just a 5 minute phone call, and remote access.
Very friendly and effective service, to help me get back to work.
Really quick and helpful problem resolution for an urgent issue - even though it was a late call, after 5pm!
Sorted my problem speedy quick with minimum disruption
Problem solved as usual, great result.
They were very patient and took time to solve my problem and in no way made me feel bad for my lack of knowledge, thank you for your help
Everything is now sorted - thank you
Brilliant services - Lukasz went above and beyond the call of duty to reinstall files that were missing from one of our PC's.
Nothing is ever too much trouble and always helpful.
Thank you
Great service from Lukasz. Fixed the issue very quickly.
Excellent and prompt solution to our outlook problem
Lukasz is always very helpful. Today I had a specialist software specific question I wasn't sure he would be able to help with, but he had me on the right track in moments! Thank you very much
Fantastic service provided by Lukasz this morning sorting my printing and e-mail out.
Very good response; thank you.
Really helpful - learnt something new today just hope I can remember it.
Always available to help, and very quick to resolve any issues.
I asked for a new user profile setting up. This was done immediately, courteously, quickly and efficiently.
Amazing job from the amazing guy Chetan!
Excellent service
Great friendly staff, always helpful and quick to respond to any issues.
Great service as always.
Very helpful as always.
Great service as ever. Always informative and resolves issues greatly.
Always there when I need them. No matter how small or what the issue!
Fantastic as ever
Very helpful as ever, made my Christmas magical!!
Great help thank you :)
Excellent service, as usual.
Excellent service as ever.
Helpful and efficient as ever
Fast and efficient as always - thank you :)
Quick and quality service every time.
First class service as usual
Quick and fantastic service as usual
Problem resolved very quickly and efficiently by PCM as usual. Many thanks.
First class service every time.
Fast and efficient as usual
Thanks as always to all at PCM for your rapid, friendly and efficient IT trouble shooting service.
Prompt reply to fix a DVD drive, fixed in no time.
As always, tremendous service with a smile !
As always, an excellent service !
Quick helpful friendly and efficient service as always. Thank you.
Very efficient and friendly help from PCM. As usual!
Very helpful as always. Always a pleasure to deal with.
Service very quick & professional.
Excellent as always
Excellent service as always.
Always such a great service - efficient, polite, helpful, friendly and so good at what they do!
Excellent as ever.
Always helpful, quick and efficient and so friendly.
As always excellent service
Very helpful as always.
Brilliant service as ever from lovely people.
Excellent as always.
Thanks as always Chetan for your help and your patience!
Very professional. Sorted the issue straight away remotely with no problem.
Excellent - Solved the email problem quickly!
I break 'em, PCM never fail to fix 'em!
As efficient as ever!
Always very helpful and always sort any problem I have :)
Great service and support as always. A pleasure to work with and extensive knowledge when needed.
We have been using the PCM remote backup system for three or so years since I realised that more often than not I was forgetting to take the portable disc home. The PCM double off site backup means that for a relatively small monthly payment we have secured our data so even in a worst case total loss scenario we would only lose up to one day of work. Data is irreplaceable so it makes sense to take good care of it. 
We needed our website upgrading to make it easier for customers to navigate and find exactly what they are looking for. We also needed SEO that works and saves us a small fortune every month. PCM understood our requirements and have developed exactly what we needed, even when we were unsure ourselves. It looks goods, saves us money and most importantly it brings us more orders! A first class service provided by an approachable, plain English speaking and very able team.
PCM have been extremely helpful with our trade association website.  The UK Association of Fire Investigators is a registered charity and have to be totally accountable to our members when it comes to investing their money.  PCM worked very closely with our committee and understood that certain decisions could not be made unilaterally.  They showed great patience whilst supplying an outstanding product and service.
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