Testimonials

Recent feedback from our customers

We're very proud of the service we provide

Here's a small selection of the feedback we've received from our customers. After every remote IT support session, we ask for a quick review and star rating to give feedback on the service that has been received. The comments below come from those sessions as well as other feedback we've gathered from providing our other services. You can find more feedback from our customers on our Google Reviews page.

Chetan - excellent as always !!

01/10/2024

As always Lukasz was very thorough and resolved my issues swiftly.

27/09/2024

Thank you very much

24/09/2024

Superb real time problem solving, even for pretty complex situations.

23/09/2024

Helpful, knowledgeable and friendly as always! Nothing too much trouble and never patronizing!

20/09/2024

Many thanks. Network issue resolved in a most helpful manner.

19/09/2024

Very helpful, friendly and solved the issues straight away

06/09/2024

Consistently excellent service. Very friendly staff who always strive to help and reach a solution. Thanks

04/09/2024

Very swift and professional remote support from Chetan. Much appreciated thanks!

02/09/2024

Chetan was extremely helpful and lovely to talk to, thank you so much for your help!

30/08/2024

Very efficient and friendly as usual. My issue was resolved very speedily.

28/08/2024

Just been on with Chetan and as usual got excellent service and delivered in a friendly manner. But this is what I am used to from all the staff. Thank you all for your continued support.

22/08/2024

Fab help with email and authenticator problem

21/08/2024

Extremely helpful - sorted the IT issue very quickly .

19/08/2024

Very helpful and quickly sorted Thank you

19/08/2024

Very Helpful and efficient. Thankyou

16/08/2024

Prompt, efficient allied to first class service as per usual

16/08/2024

Very helpful, easy to understand and issue solved promptly. Thank you.

14/08/2024

Great service

05/08/2024

Super speedy resolution to my issue. I was dealt with in a very professional and friendly manner and am very happy with the service received, thank you for getting my issue sorted so promptly enabling me to get on with my work :)

30/07/2024

Great service and a speedy response. Very impressed by how easy it was to connect. Thank you!

22/07/2024

Excellent as always!

17/07/2024

Resolved issue quickly with very quick response and clear explanation. Thank you.

11/07/2024

Lukasz was very friendly, knowledgeable and efficient and solving my prolblem. Thanks!

11/07/2024

Excellent service

04/07/2024

First class service as always

02/07/2024

Quick and easy service. I was helped by Chetan, who was clearly very knowledgeable and friendly. Thank you!

26/06/2024

Great service, top notch

21/06/2024

Super helpful and very understanding, very quick to respond to my email query. Although they weren't able to solve the issue right away, they've given options to move forward with (might be a hardware issue!). Excellent service overall.

20/06/2024

Hi, The service was so quick and excellent. Many thanks

17/06/2024

Perfect - Again!

11/06/2024

As always, Lukasz is amazing. He and the whole team deliver consistently excellent service.

06/06/2024

I had a problem with my hard drive and it was sorted very quickly. Had a call back when it was all fixed. Great service

05/06/2024

PCM provided amazing services & solutions for our office and IT issues. Within a very short time our User Interface was seamlessly connected and perfectly up and running. Highly recommend PCM Systems for all your IT needs. Cheers!

03/05/2024

The service I receive is always of a high standard and issues with laptops are rectified very quickly.

24/04/2024

Quick telephone response and helpful and cheerful as always - Lukasz

18/04/2024

very good, quick and professional

09/04/2024

Very quick and the problem fixed immediately

09/04/2024

Excellent service, quick response and always helpful.

05/04/2024

Thank you so much for your understanding and take time out to help.

04/04/2024

Excellent service as always when I am inside and outside of the UK

02/04/2024

Amazing, super efficient, problem identified and sorted.....very happy customer!!!!

02/04/2024

As always, Lukas was really helpful. Thank you.

22/03/2024

Prompt to address IT problems, calm when they're sorting it and effective with the solutions so far. And they don't make you feel like an idiot even though you might have been the root cause! Highly recommended.

15/03/2024

Thank you for the advice and fixing my sync issues with One Drive / Share Point. I have used your support service a few times and it has always been very straight forward.

15/03/2024

Once connected remotely, it took 5 minutes to identify the issue, remedy the problem and get my business operating again. What a professional service.

13/03/2024

Lukasz offered fantastic service online. He was not in any rush and took as long as was needed to complete the tasks required to get my computer up and running. Professional and friendly service offered.

06/03/2024

Very helpful and clear. Fixed initial problem which is a sigh of relief. Thank you.

29/02/2024

Had a problem that was solved vert quickly by Lukasz who is clearly a very knowledgeable and nice helpful guy.

28/02/2024

Excellent Service

22/02/2024

Very polite, efficient and diligent to solve any issues

30/01/2024

These guys are FANTASTIC!

25/01/2024

Excellent prompt service as per usual

23/01/2024

Thank you so much to Lukasz for placing a return call so quickly and for the time you spent solving a perplexing issue - and also providing me with a bit Excel tuition! ; )

02/01/2024

Lukasz has solved 2 problems in the space of 20 minutes. So pleased!

07/12/2023

Superb service as normal

01/11/2023

We ALWAYS receive super friendly and helpful support from the PCM team....thank you! Highly recommend!

26/10/2023

PCM are always extremely helpful, they get back to me via email promptly and the telephone support is fantastic.

25/10/2023

Brilliant service as ever - whatever IT problem you have, no matter how small, PCM fix it cheerfully and quickly.

17/10/2023

Brilliant help right at the end of the day, done in a very efficient and timely manner. Much appreciated Chetan. Always a pleasure to deal with PCM since you know a solution will be found.

12/09/2023

Fab service as always. Thankyou

11/09/2023

Great Very helpful

31/08/2023

Most useful and helpful

28/07/2023

Issues resolved quickly and efficiently as always

24/07/2023

Very helpful with clear instructions.

12/07/2023

Again another brilliant service and support by PCM - always appreciated :)

03/07/2023

Excellent service and sorted my laptop by installing new C drive and battery meaning I'm back in business. Very pleased.

22/06/2023

Brilliant support and helped me to get logged back into my laptop

19/06/2023

My files wouldn't attach to my email, the service was helpful, quick and efficient.

15/06/2023

Amazing help following an email hack

14/06/2023

Chetan was helpful and persisted until the problem was solved.

07/06/2023

Thank you so much for such efficient service

18/05/2023

Chetan is fantastic, super quick with fixing any problems we have!

10/05/2023

Support is, quick, responsive and effective.

20/04/2023

Very good service! Helpful people and would definitely use again! 5 Star *****

18/04/2023

Great service from Lukasz, Helped us every step of the way. Ever in a crisis call Lukasz!

17/04/2023

Brilliant, fast and friendly!

17/04/2023

Wonderful, saved my life (well zip certificates anyway)

21/03/2023

Professional, friendly, knowledgeable and have always come up with a solution.

21/03/2023

Great service as always.

14/03/2023

Brilliant efficient and super friendly service as always

06/03/2023

For every problem there is always a quick resolve from PCM, we rely on them whole heartedly on a day to day basis and they never fail to deliver, professionally and efficiently, keeping any downtime to an absolute minimum. We would highly recommend them as support for any business.

01/03/2023

All sorted quickly and efficiently as usual Thanks

24/02/2023

Excellent, knowledgeable & friendly service as always from Chetan, don't know what I'd do without their help!

14/02/2023

Absolutely brilliant, efficient and friendly service from Lukasz at PCM. Spot on help and support. Thank you.

10/02/2023

The best PC support ever. PCM have supported us with all of our IT needs for a long time. Nothing is too much trouble and they are always courteous and very patient. Their knowledge and expertise is endless. Thank you

10/02/2023

Very helpful with speedy & efficient service and solved my problem

10/02/2023

Very helpful, was able to source the problem straight away and get me back on to one drive quickly. Thank you

09/02/2023

Lukasz was very helpful and talked me through what he was doing and was able to solve the issue. He explained, in layman's terms, where there were things slowing my laptop down. Excellent service, thank you.

09/02/2023

Brilliant service with extremely patient and helpful staff!

23/01/2023

Thank you for a fantastically helpful and efficient service.

23/01/2023

Great service as always

11/01/2023

Never had a problem they couldn't solve

10/01/2023

Extremely helpful

07/12/2022

Always helpful and efficient

01/12/2022

Brilliant support as always. An immediate solution provided to my 365 dilemma.

25/11/2022

Fixed within 30 seconds. Amazing service as always.

22/11/2022

Excellent service

17/11/2022

Very helpful and efficient- thank you

31/10/2022

Really really helpful service. I have phoned a number of times and the staff I have spoken to have been exceptionally helpful and patient. Makes IT issues a little bit easier to cope with. Thankyou :)

20/10/2022

Excellent prompt service - thank you

19/10/2022

Again, excellent support from PCM (Chetan) regarding issues with syncing and recycle bin. Fast and efficient, instils confidence in their support of our systems. Also nice to chat about Liverpool's 1-0 win over City :)

18/10/2022

Problem resolved quickly, thanks

17/10/2022

Lukasz found the problem and explained every step of the fixes throughout our phone consultation. Very happy with the service.

14/10/2022

Brilliant Service as usual ***

07/10/2022

Thanks for superb service

26/09/2022

Extremely helpful and efficient solved my problem within minutes, thank you!

31/08/2022

Thank you so much for all your help over the last couple of weeks , I highly recommend yourselves

25/08/2022

Excellent service as always - thank you :)

15/08/2022

Super brilliant support as always, all succinctly explained !

26/07/2022

Fast and efficient service as always. Thank you Lukasz

25/07/2022

Just to say thank you for all your help and excellent service you continue to provide JA. It is a pleasure having you as our IT people. Best regards to the whole team.

13/07/2022

They provided fast communication and working pace, they clearly understood the issue at hand and promptly sorted it.

12/07/2022

First class service as always

07/07/2022

Very helpful, patient and pleasant over the phone, problem solved easily and with great service. Thanks very much.

23/06/2022

Great service, helped with transferring OneDrive and migrating to Office 365.

09/06/2022

Solved a problem within minutes, something that Sage should have done but couldn't do. Thank you so much Lukasz - you are a star *****

17/05/2022

Good, prompt support as always.

11/02/2021

Fantastic support! Would highly recommend PCM.

10/02/2021

First class service

04/02/2021

Excellent Service as usual. Thanks for sorting this out so quickly

18/01/2021

As usual PCM is a great company to work with. Professional, attentive and effective. I strongly recommend!

18/01/2021

Lukasz was very helpful, his explanations were clear and he inspired confidence.

13/01/2021

Brilliant service as usual

11/01/2021

Excellent service & knowledge as usual thanks for all your help Chet

08/01/2021

As usual excellent

05/01/2021

Great support, as ever! Merry xmas!!

24/12/2020

FANTASTIC SERVICE and RESULTS Thank You

21/12/2020

Great service from the staff at PCM always polite and courteous.

09/12/2020

Complete stars!

08/12/2020

Brilliant support as always. Not sure how I would work without PCM. merry Christmas.

08/12/2020

Another fast and efficient service provided by great people... thank you :)

16/11/2020

Fast and efficient and polite!

28/10/2020

Excellent

27/10/2020

As always, problem fixed. Great service.

26/10/2020

email issue sorted out very quickly. - Thanks

26/10/2020

Email issue sorted out very quickly. - Thanks

26/10/2020

My first dealings with the support team (Chetan) and couldn't have asked for a more helpful and knowledgeable person to sort my issues. Very personable too which is always a bonus.

26/10/2020

Thank you Lucas! Sorted the issue really promptly and kept in contact whilst he was sorting the issue!

14/10/2020

Spot on!

15/09/2020

Always very polite and fix issues quickly. 5 Star Service

15/09/2020

Absolutely top class service.

09/09/2020

Friendly, excellent service.

08/09/2020

The response to my computer problem was prompt and precise and very worth while. I would recommend to others.

02/09/2020

Quick response and first class support as always.

01/09/2020

Thank you Lukas ! fixed my connection, despite signal constantly dropping. Good detective work :)

01/09/2020

EXCELLENT

27/08/2020

First class

27/08/2020

As usual: quick and efficient help from PCM (Chetan) ! Great service!

07/08/2020

1st class service as usual

16/07/2020

Thank you for your excellent services once again.

16/07/2020

Lukasz was as reliable and helpful as always and solved my problem with a positive attitude.

24/06/2020

1st class service as usual

24/06/2020

1st class service as usual

23/06/2020

Quick and efficient service! As usual...

11/06/2020

Great Service as always

11/06/2020

Absolutely wonderful support! PCM have just very quickly fixed a serious problem I had with an application program that was well outside of their normal remit. So relieved ! They have also recently implemented a very smooth transition of our network from server to NAS based system. Without fail, problems get solved or worked around to make me a very happy customer. I would highly recommended using their services.

10/06/2020

Fantastic as always!

19/05/2020

Fast, efficient and friendly as always!

01/05/2020

Brilliant service as usual

30/04/2020

Lukasz - you saved my bacon yet again. Thank you for being there - and being so skilled and helpful (as all your colleagues are too!)

29/04/2020

A fast, friendly and efficient service as always, we feel we can always rely on PCM to provide a great service.

28/04/2020

Absolutely brilliant and faultless service

23/04/2020

As ever, really helping and sorted in seconds. Thank you

15/04/2020

Very helpful, as always

07/04/2020

Really helpful as always.

03/04/2020

1st Class as usual

02/04/2020

First class service as usual

26/03/2020

Fabulous! I needed to get a VPN set up to work from home and Chethan did it in now time at all. Super helpful. Highly recommended.

20/03/2020

Great fast help

20/03/2020

Great as always, thanks Chetan

19/03/2020

5* service

18/03/2020

Excellent service. Very quick fix.

17/03/2020

Excellent and professional service

16/03/2020

Excellent -always get a first class service and straightforward simple advice

11/03/2020

Brilliant!

19/02/2020

Excellent service as always, thank you.

14/02/2020

Fantastic service and support as always. I have no idea how I could work without having PCM to support and repair my many errors.

14/02/2020

Very good and quick service :)

11/02/2020

Quick response as always and issues dealt with.

07/02/2020

Excellent service!

03/02/2020

Super efficient!

03/02/2020

Very prompt service and helpful staff.

24/01/2020

Really helpful and super fast.

21/01/2020

Excellent service, quick and helpful as always :)

20/12/2019

Brilliant service as always

09/12/2019

Excellent as always !

06/12/2019

Extremely helpful as always!!

24/11/2019

Excellent service thank you

20/11/2019

Got me out of a hole as usual. Great service.

18/11/2019

Superb support as ever. Efficient, friendly and professional. Not sure how we would operate without PCM.

15/11/2019

Most efficient service received just now!

29/10/2019

Quick and easy, query sorted with no issues.

21/10/2019

Excellent support, sorted out printer problem in no time.

08/10/2019

Instant help - once again you fixed my IT problem, in a friendly but professional way. 5* service.

01/10/2019

Always friendly, thanks for your help :)

26/09/2019

Excellent as always

26/09/2019

Great speedy and knowledgeable service as usual.

17/09/2019

Lukasz has sorted the two issues very quickly . Delighted with the service.

16/09/2019

Fab fast response - thank you :)

04/09/2019

Prompt and fast service as usual

02/09/2019

Thank you for a quick & prompt communication.

30/08/2019

Always a helpful friendly service :)

20/08/2019

Always extremely helpful and efficient

16/08/2019

Excellent as always

15/08/2019

Great service all round. Would not hesitate to recommend them.

15/08/2019

Prompt and expert support as always, and much appreciated.

07/08/2019

Great prompt service as always

24/07/2019

Thanks again for the quick resolution to the teething issues on the new PC.

23/07/2019

Great, fast efficient service as always

22/07/2019

Chethan has been very helpful: he seems to know what he's talking about and is very patient.

18/07/2019

Lukasz helped me through an issue with my pc today, took remote access, and solved the issue for me. Great communication, and very quick response, Thank you

10/07/2019

Good quick service, as always Many thanks

10/07/2019

Excellent service, friendly and very helpful. Thank you.

02/07/2019

We have been using the PCM remote backup system for three or so years since I realised that more often than not I was forgetting to take the portable disc home. The PCM double off site backup means that for a relatively small monthly payment we have secured our data so even in a worst case total loss scenario we would only lose up to one day of work. Data is irreplaceable so it makes sense to take good care of it. 

26/06/2019

Always a pleasure working with PCM. Brilliant service.

14/06/2019

Fast and efficient

11/06/2019

Awesome service from Lukasz as usual!

10/06/2019

Great service as always. Thanks Chetan.

04/06/2019

Great help from PCM: very quick and efficient. Thanks!

03/06/2019

Excellent as always... Life savers!

08/05/2019

Issue with slow printing on new printer. Phone call to PCM and within minutes problem has been resolved satisfactorily. One happy customer.

08/05/2019

Excellent & Prompt Service! Have used other IT companies before but would definitely recommend this one & use again. Thanks again!

07/05/2019

Very quick, resolved the issue and professional.

07/05/2019

Prompt response as usual

03/05/2019

We have worked with PCM for over ten years and they always provide a fast, effective service. They are a fantastic company to work with.

01/05/2019

Always provide an excellent service and nothing is too much trouble

12/04/2019

Very helpful and a quick fix

08/04/2019

As always very good service

02/04/2019

As always, helpful and problem fixed.

18/03/2019

Fast and effective support. Always available.

18/03/2019

Excellent service, as usual, thanks

07/03/2019

Such a great service! Chetan fixed my issue of spreadsheets not opening from Sharepoint within minutes.

07/03/2019

Fixed my problem within minutes. Great service from Lukasz as always!

06/03/2019

Perfect IT support once again from PCM - we wouldn't use anyone else!

06/03/2019

Excellent service, knowledgeable and very professional. Many thanks David Kay

28/02/2019

Could not fault in any way. Chetan was professional and friendly. Cheers guys!

26/02/2019

Could not fault in any way. Chetan was professional and friendly. Cheers guys!

21/02/2019

As always very helpful service.

14/02/2019