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We're very proud of the service we provide

Here's a small selection of the feedback we've received from our customers. After every remote IT support session, we ask for a quick review and star rating to give feedback on the service that has been received. The comments below come from those sessions as well as other feedback we've gathered from providing our other services. You can find more feedback from our customers on our Google Reviews page.

Very polite, efficient and diligent to solve any issues
These guys are FANTASTIC!
Excellent prompt service as per usual
Thank you so much to Lukasz for placing a return call so quickly and for the time you spent solving a perplexing issue - and also providing me with a bit Excel tuition! ; )
Lukasz has solved 2 problems in the space of 20 minutes. So pleased!
Superb service as normal
We ALWAYS receive super friendly and helpful support from the PCM team....thank you! Highly recommend!
PCM are always extremely helpful, they get back to me via email promptly and the telephone support is fantastic.
Brilliant service as ever - whatever IT problem you have, no matter how small, PCM fix it cheerfully and quickly.
Brilliant help right at the end of the day, done in a very efficient and timely manner. Much appreciated Chetan. Always a pleasure to deal with PCM since you know a solution will be found.
Fab service as always. Thankyou
Great Very helpful
Most useful and helpful
Issues resolved quickly and efficiently as always
Very helpful with clear instructions.
Again another brilliant service and support by PCM - always appreciated :)
Excellent service and sorted my laptop by installing new C drive and battery meaning I'm back in business. Very pleased.
Brilliant support and helped me to get logged back into my laptop
My files wouldn't attach to my email, the service was helpful, quick and efficient.
Amazing help following an email hack
Chetan was helpful and persisted until the problem was solved.
Thank you so much for such efficient service
Chetan is fantastic, super quick with fixing any problems we have!
Support is, quick, responsive and effective.
Very good service! Helpful people and would definitely use again! 5 Star *****
Great service from Lukasz, Helped us every step of the way.

Ever in a crisis call Lukasz!
Brilliant, fast and friendly!
Wonderful, saved my life (well zip certificates anyway)
Professional, friendly, knowledgeable and have always come up with a solution.
Great service as always.
Brilliant efficient and super friendly service as always
For every problem there is always a quick resolve from PCM, we rely on them whole heartedly on a day to day basis and they never fail to deliver, professionally and efficiently, keeping any downtime to an absolute minimum.

We would highly recommend them as support for any business.
All sorted quickly and efficiently as usual

Excellent, knowledgeable & friendly service as always from Chetan, don't know what I'd do without their help!
Absolutely brilliant, efficient and friendly service from Lukasz at PCM. Spot on help and support. Thank you.
The best PC support ever. PCM have supported us with all of our IT needs for a long time. Nothing is too much trouble and they are always courteous and very patient. Their knowledge and expertise is endless. Thank you
Very helpful with speedy & efficient service and solved my problem
Very helpful, was able to source the problem straight away and get me back on to one drive quickly.

Thank you
Lukasz was very helpful and talked me through what he was doing and was able to solve the issue. He explained, in layman's terms, where there were things slowing my laptop down. Excellent service, thank you.
Brilliant service with extremely patient and helpful staff!
Thank you for a fantastically helpful and efficient service.
Great service as always
Never had a problem they couldn't solve
Extremely helpful
Always helpful and efficient
Brilliant support as always. An immediate solution provided to my 365 dilemma.
Fixed within 30 seconds.

Amazing service as always.
Excellent service
Very helpful and efficient- thank you
Really really helpful service. I have phoned a number of times and the staff I have spoken to have been exceptionally helpful and patient. Makes IT issues a little bit easier to cope with. Thankyou :)
Excellent prompt service - thank you
Again, excellent support from PCM (Chetan) regarding issues with syncing and recycle bin.

Fast and efficient, instils confidence in their support of our systems.

Also nice to chat about Liverpool's 1-0 win over City :)
Problem resolved quickly, thanks
Lukasz found the problem and explained every step of the fixes throughout our phone consultation. Very happy with the service.
Brilliant Service as usual ***
Thanks for superb service
Extremely helpful and efficient solved my problem within minutes, thank you!
Thank you so much for all your help over the last couple of weeks , I highly recommend yourselves
Excellent service as always - thank you :)
Super brilliant support as always, all succinctly explained !
Fast and efficient service as always. Thank you Lukasz
Just to say thank you for all your help and excellent service you continue to provide JA.

It is a pleasure having you as our IT people.

Best regards to the whole team.
They provided fast communication and working pace, they clearly understood the issue at hand and promptly sorted it.
First class service as always
Very helpful, patient and pleasant over the phone, problem solved easily and with great service. Thanks very much.
Great service, helped with transferring OneDrive and migrating to Office 365.
Solved a problem within minutes, something that Sage should have done but couldn't do. Thank you so much Lukasz - you are a star *****
Good, prompt support as always.
Fantastic support! Would highly recommend PCM.
First class service
Excellent Service as usual.

Thanks for sorting this out so quickly
As usual PCM is a great company to work with. Professional, attentive and effective. I strongly recommend!
Lukasz was very helpful, his explanations were clear and he inspired confidence.
Brilliant service as usual
Excellent service & knowledge as usual thanks for all your help Chet
As usual excellent
Great support, as ever!
Merry xmas!!

Thank You
Great service from the staff at PCM always polite and courteous.
Complete stars!
Brilliant support as always. Not sure how I would work without PCM. merry Christmas.
Another fast and efficient service provided by great people... thank you :)
Fast and efficient and polite!
As always, problem fixed. Great service.
email issue sorted out very quickly. - Thanks
Email issue sorted out very quickly. - Thanks
My first dealings with the support team (Chetan) and couldn't have asked for a more helpful and knowledgeable person to sort my issues. Very personable too which is always a bonus.
Thank you Lucas! Sorted the issue really promptly and kept in contact whilst he was sorting the issue!
Spot on!
Always very polite and fix issues quickly. 5 Star Service
Absolutely top class service.
Friendly, excellent service.
The response to my computer problem was prompt and precise and very worth while. I would recommend to others.
Quick response and first class support as always.
Thank you Lukas ! fixed my connection, despite signal constantly dropping. Good detective work :)
First class
As usual: quick and efficient help from PCM (Chetan) !
Great service!
1st class service as usual
Thank you for your excellent services once again.
Lukasz was as reliable and helpful as always and solved my problem with a positive attitude.
1st class service as usual
1st class service as usual
Quick and efficient service! As usual...
Great Service as always
Absolutely wonderful support! PCM have just very quickly fixed a serious problem I had with an application program that was well outside of their normal remit. So relieved ! They have also recently implemented a very smooth transition of our network from server to NAS based system. Without fail, problems get solved or worked around to make me a very happy customer. I would highly recommended using their services.
Fantastic as always!
Fast, efficient and friendly as always!
Brilliant service as usual
Lukasz - you saved my bacon yet again. Thank you for being there - and being so skilled and helpful (as all your colleagues are too!)
A fast, friendly and efficient service as always, we feel we can always rely on PCM to provide a great service.
Absolutely brilliant and faultless service
As ever, really helping and sorted in seconds. Thank you
Very helpful, as always
Really helpful as always.
1st Class as usual
First class service as usual
Fabulous! I needed to get a VPN set up to work from home and Chethan did it in now time at all. Super helpful. Highly recommended.
Great fast help
Great as always, thanks Chetan
5* service
Excellent service. Very quick fix.
Excellent and professional service
Excellent -always get a first class service and straightforward simple advice
Excellent service as always, thank you.
Fantastic service and support as always. I have no idea how I could work without having PCM to support and repair my many errors.
Very good and quick service :)
Quick response as always and issues dealt with.
Excellent service!
Super efficient!
Very prompt service and helpful staff.
Really helpful and super fast.
Excellent service, quick and helpful as always :)
Brilliant service as always
Excellent as always !
Extremely helpful as always!!
Excellent service thank you
Got me out of a hole as usual. Great service.
Superb support as ever. Efficient, friendly and professional. Not sure how we would operate without PCM.
Most efficient service received just now!
Quick and easy, query sorted with no issues.
Excellent support, sorted out printer problem in no time.
Instant help - once again you fixed my IT problem, in a friendly but professional way.

5* service.
Always friendly, thanks for your help :)
Excellent as always
Great speedy and knowledgeable service as usual.
Lukasz has sorted the two issues very quickly . Delighted with the service.
Fab fast response - thank you :)
Prompt and fast service as usual
Thank you for a quick & prompt communication.
Always a helpful friendly service :)
Always extremely helpful and efficient
Excellent as always
Great service all round. Would not hesitate to recommend them.
Prompt and expert support as always, and much appreciated.
Great prompt service as always
Thanks again for the quick resolution to the teething issues on the new PC.
Great, fast efficient service as always
Chethan has been very helpful: he seems to know what he's talking about and is very patient.
Lukasz helped me through an issue with my pc today, took remote access, and solved the issue for me. Great communication, and very quick response, Thank you
Good quick service, as always
Many thanks
Excellent service, friendly and very helpful. Thank you.
We have been using the PCM remote backup system for three or so years since I realised that more often than not I was forgetting to take the portable disc home. The PCM double off site backup means that for a relatively small monthly payment we have secured our data so even in a worst case total loss scenario we would only lose up to one day of work. Data is irreplaceable so it makes sense to take good care of it. 
Always a pleasure working with PCM. Brilliant service.
Fast and efficient
Awesome service from Lukasz as usual!
Great service as always. Thanks Chetan.
Great help from PCM: very quick and efficient.
Excellent as always... Life savers!
Issue with slow printing on new printer. Phone call to PCM and within minutes problem has been resolved satisfactorily. One happy customer.
Excellent & Prompt Service!
Have used other IT companies before but would definitely recommend this one & use again. Thanks again!
Very quick, resolved the issue and professional.
Prompt response as usual
We have worked with PCM for over ten years and they always provide a fast, effective service. They are a fantastic company to work with.
Always provide an excellent service and nothing is too much trouble
Very helpful and a quick fix
As always very good service
As always, helpful and problem fixed.
Fast and effective support. Always available.
Excellent service, as usual, thanks
Such a great service! Chetan fixed my issue of spreadsheets not opening from Sharepoint within minutes.
Fixed my problem within minutes. Great service from Lukasz as always!
Perfect IT support once again from PCM - we wouldn't use anyone else!
Excellent service, knowledgeable and very professional.

Many thanks

David Kay
Could not fault in any way. Chetan was professional and friendly. Cheers guys!
Could not fault in any way. Chetan was professional and friendly. Cheers guys!
As always very helpful service.
Spoke to Chetan and amazing service as always.
Brilliant - always fast and professional
Excellent Service as always
As always quick to resolve the issue and very polite.
Brilliant and efficient as ever and never even take the mickey out of me for my stupidity. Love this company.
Good efficient job done quickly.
Excellent. Professional and quick.
Brilliant service as always. Thank you
Fabulous service as always
First Class Service As Usual
Fantastic service as always
Excellent, cheerful & efficient service as always.
Very helpful as ever
Great help as always
Great service and a quick resolution every time.
Really helpful and quick to respond and resolve the issue.
It always a pleasure speaking with PCM, any issues we have they solve without any fuss. Brilliant.
Lukasz never makes me feel like I am asking him a stupid question and always explains what he is doing. Keep up the good work.
Excellent service as always
Always very helpful
Lukasz has helped me this morning, my computer crashed and he helped me recover back Sage which had gone from my computer ... life saver
Brilliant service as always, sorted out my issues straight away!
Chetan very helpful as always.
Very helpful and reassuring. Great service as always
Very helpful, resolved the problem quickly.
Very quick and helpful! As usual!
Fast and efficient as usual - thank you :)
Lukasz was very helpful and talked me through how to fix my problem and explained things really clearly.
Excellent, all sorted as quickly as it could be. Thanks!
Excellent as usual. Problem solved in record time.
First class service as always
Speedy and efficient as ever!
Lukasz is great at what he does, and can solve a problem with your computer fast!!
Very good service as normal.
Problem dealt with quickly
Once again, exceptional service from Chetan. Friendly, helpful and above all, gets it done.
Excellent service. Friendly and efficient.
Lukasz is great at answering queries and fixing issues in a very polite and courteous manner.
First class service from Lukasz as always
Thank you :)
Fab service and fast problem solver
All sorted
Always first class.
Efficient, lovely to chat to and solved my problem. Flawless and an actual bright point in my morning :)
Lukasz is my hero
Great help as always!
Chetan and Lukasz are always so helpful. They provide complex technical information in an accessible way, they set clear and accurate expectations and are always quick to respond to queries.
Working with PCM makes our life over here really easy: It is great to know that we can rely on their team to make technology work for us. Thanks Chetan and everyone at PCM!
Great help as usual!
WOW! From a very brief few words on the phone Lukasz controlled my PC and installed everything I needed and configured it. Then called me back to talk me through the changes. An utterly pleasant experience. I like Lukasz. Thank you again. Oh I should put this in context. I have been the "IT" guy for over 30 years. It is SUCH a pleasure to have someone else do the job better than I could. What a GREAT process. Even down to the fact Lukasz knew it would be easier to open notepad and have me type my name in there. These are the little things that someone with real experience would do. I also cheekily watched him work. He knows his stuff. Gaz
A calm and expert service that systematically worked through the issues I had raised and, having completed the task, fed back in language that I could understand.(the sign of real expertise, in my view).
Chetan was very helpfully as normal and sorted the issue of installing software quickly.
Excellent, fast support as always !
Invaluable, friendly advice and support with nothing too much trouble.
Excellent as always
Chetan to the rescue again. It is lovely to know that you just need to pick up the phone and he will make everything alright.
A very quick turnaround to set up a new user and have the computer set up.
Excellent support as always !!!!
Always a good, professional service and friendly advisors :)
Superb service as always . Prompt and efficient.
Always reliable, friendly and a very good service.
Very good service, and resolved IT issue quickly.
Great work Chetan as always!
Fab service as usual, thanks Chetan!
Great and prompt service as always - thanks Chetan!!!
Patient and competent staff! Always very helpful! Thanks a lot.
Fast and efficient as usual - thank you Lukasz.
Excellent Service as usual
We always know Lukasz will sort out or computers problems, and always with a nice cheery voice.
I called for support when my VPN connection wasn't working, and this was fixed straightaway with just a 5 minute phone call, and remote access.
Very friendly and effective service, to help me get back to work.
Really quick and helpful problem resolution for an urgent issue - even though it was a late call, after 5pm!
Sorted my problem speedy quick with minimum disruption
Problem solved as usual, great result.
They were very patient and took time to solve my problem and in no way made me feel bad for my lack of knowledge, thank you for your help
Everything is now sorted - thank you
Brilliant services - Lukasz went above and beyond the call of duty to reinstall files that were missing from one of our PC's.
Nothing is ever too much trouble and always helpful.
Thank you
Great service from Lukasz. Fixed the issue very quickly.
Excellent and prompt solution to our outlook problem
Lukasz is always very helpful. Today I had a specialist software specific question I wasn't sure he would be able to help with, but he had me on the right track in moments! Thank you very much
Fantastic service provided by Lukasz this morning sorting my printing and e-mail out.
Very good response; thank you.
Really helpful - learnt something new today just hope I can remember it.
Always available to help, and very quick to resolve any issues.
I asked for a new user profile setting up. This was done immediately, courteously, quickly and efficiently.
Amazing job from the amazing guy Chetan!
Excellent service
Great friendly staff, always helpful and quick to respond to any issues.
Great service as always.
Very helpful as always.
Great service as ever. Always informative and resolves issues greatly.
Always there when I need them. No matter how small or what the issue!
Fantastic as ever
Very helpful as ever, made my Christmas magical!!
Great help thank you :)
Excellent service, as usual.
Excellent service as ever.
Helpful and efficient as ever
Fast and efficient as always - thank you :)
Quick and quality service every time.
First class service as usual
Quick and fantastic service as usual
Problem resolved very quickly and efficiently by PCM as usual. Many thanks.
First class service every time.
Fast and efficient as usual
Thanks as always to all at PCM for your rapid, friendly and efficient IT trouble shooting service.
Prompt reply to fix a DVD drive, fixed in no time.
As always, tremendous service with a smile !
As always, an excellent service !
Quick helpful friendly and efficient service as always. Thank you.
Very efficient and friendly help from PCM. As usual!
Very helpful as always. Always a pleasure to deal with.
Service very quick & professional.
Excellent as always
Excellent service as always.
Always such a great service - efficient, polite, helpful, friendly and so good at what they do!
Excellent as ever.
Always helpful, quick and efficient and so friendly.
As always excellent service
Very helpful as always.
Brilliant service as ever from lovely people.
Excellent as always.
Thanks as always Chetan for your help and your patience!
Very professional. Sorted the issue straight away remotely with no problem.
Excellent - Solved the email problem quickly!
Excellent as ever
I break 'em, PCM never fail to fix 'em!
Good Service as usual
As efficient as ever!
Always very helpful and always sort any problem I have :)
Great service and support as always. A pleasure to work with and extensive knowledge when needed.
We have been using the PCM remote backup system for three or so years since I realised that more often than not I was forgetting to take the portable disc home. The PCM double off site backup means that for a relatively small monthly payment we have secured our data so even in a worst case total loss scenario we would only lose up to one day of work. Data is irreplaceable so it makes sense to take good care of it. 
We needed our website upgrading to make it easier for customers to navigate and find exactly what they are looking for. We also needed SEO that works and saves us a small fortune every month. PCM understood our requirements and have developed exactly what we needed, even when we were unsure ourselves. It looks goods, saves us money and most importantly it brings us more orders! A first class service provided by an approachable, plain English speaking and very able team.
PCM have been extremely helpful with our trade association website.  The UK Association of Fire Investigators is a registered charity and have to be totally accountable to our members when it comes to investing their money.  PCM worked very closely with our committee and understood that certain decisions could not be made unilaterally.  They showed great patience whilst supplying an outstanding product and service.
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