Case Studies

"PCM Systems have provided us with robust IT solutions to match our individual business requirements. This is a super-efficient, super-approachable team who immediately understood exactly what we needed and worked with us to put a system in place relevant to our business, with all the functionality and capacity to support our day-to-day business."

"Working with PCM Systems to transform our IT provision has been both enjoyable and productive, and the end results have made our lives so much easier, as well as contributing significantly to important aspects like efficiency, professionalism and security. Moving forward, we're benefiting from ongoing IT support from PCM Systems, with their friendly and knowledgeable team always at the end of the phone when we have any questions."

"PCM has provided our IT support for over a year. With the advent of the coronavirus pandemic, our working practices were shifted to a home-based model and it became obvious that we needed to rethink our communications to match these changing requirements. PCM advised us on the potential for IP telephony and implemented our new system in December 2021. It was a smooth transition from PSTN to digital, and we are now reaping the benefits in terms of cost, flexibility and adaptability"

"We have been working with PCM Systems since 2007, which in itself speaks volumes about the quality of the service we receive from the team. Their unfailingly friendly and approachable attitude takes the headache out of any IT challenges we face. From day to day support through to emergency assistance, hardware and software advice and acquisition and professional guidance on upgrades and bespoke developments, they ensure our bigger picture in terms of IT is well managed, up to date and performing efficiently"

"PCM are very good at what they do. We have worked together for many years and developed an excellent working relationship which supports our day to day IT activities. The most recent major project to develop a new website was smooth and intuitive. The PCM team listened to what we wanted and contributed their own ideas, helped by their knowledge of our business. We now have an up-to-date website built around the latest technology, incorporating all our historical project data, together with a CMS facility which enables us to input new projects quickly and efficiently"

"I have personally worked with PCM on a range of projects for over five years, and have found the team to be extremely approachable and professional. They listen and understand; nothing is ever too much trouble. The development process for this new website was straightforward and the transfer of information excellent, resulting in a clear and informative online resource meeting all our needs with a responsive content management system we can use in-house to keep everything fresh and updated."

"The team at PCM were a joy to work with. They clearly understood our objectives and completed all the tasks on time and in full. They understood the technical requirements and recognised the importance of achieving a better user experience. The website needed to create the right perceptions and PCM supported our work to consult with users, volunteers and our young people, resulting in the best website and content to match our service users' needs. Importantly for us as a charity and very generously, they carried out all the refresh work free of charge to ensure we continued to get the best results from our website. This did not impact how they worked with us, we always felt we were as important as paying clients."

"The changeover to Microsoft 365 created minimal fuss and was completed within half a day, with no operational issues. It has made the process of working from home a very painless thing to do, with easy and flexible access to all of our operating systems. We've saved money too by migrating to the cloud and eliminating the need to invest in new servers to support our processes"

"Once we migrated to SharePoint, everything was much easier, It's a seamless experience with no waiting and no issues. It really is as though I'm in the office with access to everything at my fingertips. It saves time, can add an extra layer of security and is simplicity itself to use"

"At PCM, we field a creative and innovative team focused on providing effective solutions to our clients across a broad range of commercial sectors. Designing new products and bringing them to market is an area we continue to develop, working with the comprehensive and broad-based capabilities of our team and their in-depth understanding of all aspects of the digital world to create solutions which are practical, effective and affordable."

"We worked closely with the PCM team to create an e-commerce website designed to respond to the very specific needs of our market, to facilitate online product selection and to simplify and speed up the process of getting materials out to our customers. The end result is a website tailored to the individual requirements of our business, delivered at the start of the coronavirus pandemic which has enabled us to open up new markets and provide materials on a retail basis to customers across a wide geographical area."

"Changing working practices and necessary software upgrades required us to review our IT infrastructure and ensure we were working with the most robust platforms. PCM Systems made appropriate recommendations designed around our individual requirements, designing practical solutions and completing all necessary work within weekend windows to ensure the business could continue without interruptions"

"PCM Systems stepped in to install a secure and reliable WiFi network at our Old Flax Store site in Leeds, completing the work in a very short time window to enable us to utilise digital systems when reopening the premises to the public safely and securely according to COVID-19 operational requirements."

"The migration from Sage to Xero was managed seamlessly, using MoveMyBooks to ensure fast and efficient data transfer. The reports are flexible and easy to generate, we find invoicing quicker and easier and processing purchase invoices has also been simplified. In addition, preparing and sending quotations directly via Xero is a straightforward and professional process for our entire team"

"Working with PCM has been an excellent experience. One of our key considerations was to make the transition as seamless as possible; at the time, lockdown had added significant stress to our staff's working lives without increasing the challenges further. PCM certainly achieved this, with no cap on the support they have provided, as well as developing strategies to provide us with services that we didn't even realise were possible!"

"The new Cloud-based software developed specifically for our business by PCM has revolutionised our systems, automating notoriously challenging areas like shipping costs and quantity break quotations to speed up responses for our customers and add to the professionalism and efficiencies of our processes."

"When a sudden server outage impacted across all our businesses, we turned to PCM Systems with an urgent request for hardware repair and data recovery. The team rose to the challenge, successfully restoring our data and getting our systems up and running again within a 24 hour window to minimise loss of business and enable us to pick up the reins again quickly and effectively."

"Communications are increasingly key to robust and efficient management. Our new Cloud-based phone system matches the dynamic approach adopted by our company across the board; it's flexible and practical with the ability to develop added levels of functionality, giving us a cost effective solution with the capability to expand alongside our business."

"Working closely with PCM Systems, we have devised and implemented a smart and flexible solution providing our staff with remote and reliable access to our technology and vital data whilst ensuring we maintain the highest levels of security in line with our commitment to our customers."