IT support for businesses - from 1 to 500 users
Our IT support service has been designed to provide flexible, reliable and friendly support, often acting as an outsourced IT department and providing a fully managed IT support service. We support small and medium businesses of all sizes, from 1 to 500 users.
About PCMWe have been providing IT support for businesses for over 30 years from our office in Leeds. Our IT support contract has been designed to provide flexible, reliable and friendly support, often acting as an outsourced IT department and providing a fully managed IT support service. From our office in Leeds, we provide IT support to clients across Leeds (including Leeds city centre and surrounding areas), Bradford, Wakefield, Yorkshire, the North of England and beyond.
Our IT support contract
We offer IT support contracts to businesses who want the peace of mind of knowing they have a fixed monthly cost, and can call for as much support as required. Our contracts are 30 day rolling, with the ability to increase/decrease the cover on a monthly basis. If you don't require a contract, we can provide ad-hoc IT consultancy at a fixed rate too.
IT support contract
- Identifying and resolving IT issues
- Answering general IT queries and offering advice on the best solutions
- Cloud based email systems (e.g. Office 365, G Suite)
- Working with 3rd party suppliers (e.g. Sage) to resolve issues (assuming an active support contract is in place)
- Advising on technical developments – e.g. alerting you to a more suitable anti-virus protection or ways of working more efficiently using technology
* On-site IT support included, travel expenses to be covered by client.
If you need any more information or have questions please feel free to give us a call
Call us whenever you need
Changing IT support provider
We know that changing IT support provider can seem like a big deal - worrying about losing time and money, being stuck between old and new providers. Often, businesses only change IT support provider when they are experiencing problems with their service - response times are poor, tasks aren't completed on time, calls are not returned etc. We've been providing support for 30 years, so are experts in managing the hand-over from the previous IT support provider to ourselves. Our process is as follows:
Frequently Asked Questions
Which industries do you have experience supporting?
It is easy to say every business is different but what does that really mean, and how is it relevant to IT solutions? Over the years we have discovered that different industries have different priorities in regard to the information they want to gather and process. Within the food industry for example, processes need to be tightly controlled whereas the legal and financial sectors rely on impenetrable security.
How many users can be supported on a contract?
Over the years, we've provided IT Support to businesses from 1 to over 500 users. Our contracts are based on the number of users that need support - users can be added and removed from the contract on a monthly basis if required.
Which operating systems can you support?
We actively support all version of Microsoft Windows, Apple macOS, Linux and mobile/tablet operating systems such as Google Android and Apple iOS.
Do you have minimum contract lengths?
No, our IT Support contracts are provided on a rolling 30 day basis. Many customers start by trialling our support for a month.
Are you tied to any particular suppliers?
Whilst we are partners for some organisations (including Microsoft and Google), we are not tied to them - we find the right solution for your business, whether or not that is from one of our current suppliers.
Looking for IT support in Leeds?
We’re based just outside Leeds city centre, giving us direct access to provide IT support in Leeds, IT support in Bradford, IT support in Wakefield and the surrounding areas. We’ve been Leeds based since we started in 1989 and currently provide IT support to many businesses in the Leeds area.
Experience and partners
We have experience and associations with many of the key brands in our field.