Name: PCM Systems Ltd
Address: 1 Antler Complex, Bruntcliffe Way, Leeds, West Yorkshire, LS27 0JG, United Kingdom
Telephone: 0113 231 1066
Rating: 5

IT support for businesses - from 1 to 500 users

Our IT support service has been designed to provide flexible, reliable and friendly support, often acting as an outsourced IT department and providing a fully managed IT support service. We support small and medium businesses of all sizes, from 1 to 500 users.

Friendly team

Leeds based, we're a team of professionals who understand that IT should be a useful tool, not a distraction. We don't try to baffle you with jargon.

Quick response time

We know how disruptive an IT problem can be, so we solve most issues within the first few minutes, no queues, you can always speak to us.

Support for your business

We keep abreast of the latest technologies to ensure we can advise and guide our clients on the best use of IT.

About PCM

We have been providing IT support for businesses for over 30 years from our office in Leeds. Our IT support contract has been designed to provide flexible, reliable and friendly support, often acting as an outsourced IT department and providing a fully managed IT support service. From our office in Leeds, we provide IT support to clients across Leeds (including Leeds city centre and surrounding areas), Bradford, Wakefield, Yorkshire, the North of England and beyond.

IT support customers rate us:

Our IT support contract

We offer IT support contracts to businesses who want the peace of mind of knowing they have a fixed monthly cost, and can call for as much support as required. Our contracts are 30 day rolling, with the ability to increase/decrease the cover on a monthly basis. If you don't require a contract, we can provide ad-hoc IT consultancy at a fixed rate too.

IT support contract

Monthly IT support contract, priced per user & server supported

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Unlimited telephone and remote IT support

Our IT support covers:

Identifying and resolving IT issues
Answering general IT queries and offering advice on the best solutions
Cloud based email systems (e.g. Office 365, G Suite)
Working with 3rd party suppliers (e.g. Sage) to resolve issues (assuming an active support contract is in place)
Advising on technical developments – e.g. alerting you to a more suitable anti-virus protection or ways of working more efficiently using technology

On-site IT support included *

From 1 to 500+ users

30 day rolling contract

Increase / decrease cover on a monthly basis

No ticket system or call queue - speak directly to an engineer

Support for Windows, Mac, Linux and mobile devices

Support for physical and virtual servers, including Hyper-V and ESXi

Support for cloud services, including Office 365, SharePoint and G Suite

Proactive, real time monitoring of servers and key infrastructure

Weekly server checks

Regular on-site review visits to discuss your IT and give advice

Extras

Optional extras to help support your users

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Cloud based email

Microsoft Office

VOIP telephone system

Data backup

Antivirus

* On-site IT support included, travel expenses to be covered by client.

If you need any more information or have questions please feel free to give us a call

Call us whenever you need

Quick response times when you need it

We have worked with PCM for many years now. They support our PCs, server and network in general, as well as providing offsite backup. I'm always able to speak to an engineer who knows our IT setup and can help to resolve our issues quickly and without confusing me with technical language. I have found everybody in the company to be courteous and helpful at all times and would have no reservations in recommending them to any other company.

Mario Amaral

JA Upholstery Ltd

PCM provide an excellent IT support service to our Leeds office, proactively ensuring our system is in good shape and responding promptly if we have a problem. They also provide expert advice on systems development and upgrades taking into account the changing needs of our business and the latest technological developments.

Steve Clark

Source Marketing Communications

We have a monthly support contract with PCM. We find them to be friendly, courteous and knowledgeable. In 2 years, we haven't had a problem they couldn't fix. If I'm thinking of buying new hardware, I ask for their advice, and have had some great machines as a result. I sometimes wonder how we ever managed without them.

Hilary Crook

Hatch Legal

We have used PCM for over 10 years now and simply cannot fault their service - be it giving advice, IT Support to fix a minor issue or a full-scale hardware disaster, they approach it all with the same courteous and supremely efficient skill. We recommend them to everyone we know!

Rachel Tyrrell

The Survey Association

Contact us

0113 231 1066

[email protected]

Changing IT support provider

We know that changing IT support provider can seem like a big deal - worrying about losing time and money, being stuck between old and new providers. Often, businesses only change IT support provider when they are experiencing problems with their service - response times are poor, tasks aren't completed on time, calls are not returned etc. We've been providing support for 30 years, so are experts in managing the hand-over from the previous IT support provider to ourselves. Our process is as follows:

Research

We visit your business and audit the equipment, services and technology you use. We gather any documentation and passwords you have on file, as well as identifying any immediate issues that should be resolved

Handover

We contact the previous IT provider and request all further documentation, passwords, licenses etc. These are documented and tested, before we provide them back to you. We then start the handover process and begin to provide support

Review

After taking control of your IT, we setup proactive monitoring and begin to address any outstanding issues. After 1 month, we organise a review to update you and discuss short, medium and long term plans to maintain and improve your infrastructure

Frequently Asked Questions

Which industries do you have experience supporting?

It is easy to say every business is different but what does that really mean, and how is it relevant to IT solutions? Over the years we have discovered that different industries have different priorities in regard to the information they want to gather and process. Within the food industry for example, processes need to be tightly controlled whereas the legal and financial sectors rely on impenetrable security.

How many users can be supported on a contract?

Over the years, we've provided IT Support to businesses from 1 to over 500 users. Our contracts are based on the number of users that need support - users can be added and removed from the contract on a monthly basis if required.

Which operating systems can you support?

We actively support all version of Microsoft Windows, Apple macOS, Linux and mobile/tablet operating systems such as Google Android and Apple iOS.

Do you have minimum contract lengths?

No, our IT Support contracts are provided on a rolling 30 day basis. Many customers start by trialling our support for a month.

Are you tied to any particular suppliers?

Whilst we are partners for some organisations (including Microsoft and Google), we are not tied to them - we find the right solution for your business, whether or not that is from one of our current suppliers.

Looking for IT support in Leeds?

We’re based just outside Leeds city centre, giving us direct access to provide IT support in Leeds, IT support in Bradford, IT support in Wakefield and the surrounding areas. We’ve been Leeds based since we started in 1989 and currently provide IT support to many businesses in the Leeds area.

Interested to find out more?