IT Support services in Leeds & Yorkshire

We provide IT support services and expert guidance to help your team work efficiently

Expert support
Rolling monthly contract
Highly rated by our customers

IT support for businesses - from 1 to 100+ users

Our IT support service has been designed to provide flexible, reliable and friendly support, often acting as an outsourced IT department and providing a fully managed IT support service.

We support small and medium businesses of all sizes, from 1 to 100+ users.

An IT support contract from PCM allows your team to request unlimited support from our team of IT experts. We act fast, resolving the majority of issues remotely in a matter of minutes. We don't operate a call queue or ticket system so you get through to someone who can fix your issue immediately.

Friendly team

Leeds based, we're a team of professionals who understand that IT should be a useful tool, not a distraction. We don't try to baffle you with jargon.

Quick response time

We know how disruptive an IT problem can be, so we solve most issues within the first few minutes, no queues, you can always speak to us.

Support for your business

We keep abreast of the latest technologies to ensure we can advise and guide our clients on the best use of IT.

Recent IT support testimonials

Every time we provide IT support to a customer, we invite them to leave a comment regarding they've received. The following is just a sample of recent testimonials.

Chetan is my hero!

31/03/2025

Lucas and Chetan have been most helpful in solving some issues. Great to know they are at the end of a telephone. Thank you very much

28/03/2025

Great as always!!

26/03/2025

Great service as always

25/03/2025

Called back after leaving a message, very quick and proffessional. Resolved the problem in less than 5 minutes. Highly recommend.

25/03/2025

Very quick service, found the root of the problem and resolved it in under 5 minutes. Highly recommend.

24/03/2025

Professional and efficient as always.

21/03/2025

Extremely helpful, as always.

19/03/2025

I have just switched my I.T support over to PCM from another provider and the service and entire process has been excellent. I'm really pleased I made the decision and wouldn't hesitate to recommend the PCM team. Matt, Chetan, Lukasz & Ula have all been great to work with.

19/03/2025

As always, Chethan fixed the problem very quickly.

17/03/2025

Our IT support contract

We offer IT support contracts to businesses who want the peace of mind of knowing they have a fixed monthly cost, and can call for as much support as required. Our contracts are 30 day rolling, with the ability to increase/decrease the cover on a monthly basis. If you don't require a contract, we can provide ad-hoc IT consultancy at a fixed rate too.

IT Support Contract

Monthly IT support contract, priced per user & server supported

Unlimited telephone and remote IT support
Our IT support covers:
- Identifying and resolving IT issues
- Answering general IT queries and offering advice on the best solutions
- Cloud based email systems (e.g. Sage) to resolve issues (assuming an active support contract is in place)
- Advising on technical developments - e.g. alerting you to a more suitable anti-virus protection or ways of working more efficiently using technology

On-site IT support included *

From 1 to 100+ users

30 day rolling contract

Increase / decrease cover on a monthly basis

Support for Windows, Mac, Linux and mobile devices

Support for physical and virtual servers, including Hyper-V and ESXi

Support for cloud services, including Microsoft Office 365, SharePoint and G Suite / Google Workspace

Proactive, real time monitoring of servers and key infrastructure

Weekly server checks

Regular on-site review visits to discuss your IT and give advice

Request a call

Extras

Optional extras to help support your users. All provided on a rolling monthly contract

Cloud based email

Microsoft Office 365

VOIP telephone system

Data backup

Antivirus

Request a call

* On-site IT support included, travel expenses to be covered by client.

If you need any more information or have questions please feel free to give us a call

Changing IT support provider

We know that changing IT support provider can seem like a big deal - worrying about losing time and money, being stuck between old and new providers. Often, businesses only change IT support provider when they are experiencing problems with their service - response times are poor, tasks aren't completed on time, calls are not returned etc. We've been providing support for 35 years, so are experts in managing the hand-over from the previous IT support provider to ourselves. Our process is as follows:

Research

We visit your business and audit the equipment, services and technology you use. We gather any documentation and passwords you have on file, as well as identifying any immediate issues that should be resolved

Handover

We contact the previous IT provider and request all further documentation, passwords, licenses etc. These are documented and tested, before we provide them back to you. We then start the handover process and begin to provide support

Review

After taking control of your IT, we setup proactive monitoring and begin to address any outstanding issues. After 1 month, we organise a review to update you and discuss short, medium and long term plans to maintain and improve your infrastructure

Frequently Asked Questions

It is easy to say every business is different but what does that really mean, and how is it relevant to IT solutions? Over the years we have discovered that different industries have different priorities in regard to the information they want to gather and process. Within the food industry for example, processes need to be tightly controlled whereas the legal and financial sectors rely on impenetrable security.

Over the years, we've provided IT Support to businesses from 1 to over 500 users. Our contracts are based on the number of users that need support - users can be added and removed from the contract on a monthly basis if required.

We actively support all version of Microsoft Windows, Apple macOS, Linux and mobile/tablet operating systems such as Google Android and Apple iOS.

No, our IT Support contracts are provided on a rolling 30 day basis. Many customers start by trialling our support for a month.

Whilst we are partners for some organisations (including Microsoft and Google), we are not tied to them - we find the right solution for your business, whether or not that is from one of our current suppliers.

Looking for IT support in Leeds?

We're based just outside Leeds city centre, giving us direct access to provide IT support in Leeds, IT support in Bradford, IT support in Wakefield and the surrounding areas. We've been Leeds based since we started in 1989 and currently provide IT support to many businesses in the Leeds area.

Contact us

Telephone

0113 231 1066

Monday to Friday, 9am to 5.30pm

Email

[email protected]

We aim to reply within 1 working hour

Live chat

Click the "Chat with us" button in the bottom right corner of the screen