IT Services

IT Support services in Leeds & Yorkshire

We provide IT support services and expert guidance to help your team work efficiently.

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IT support for businesses - from 1 to 100+ users

Our IT support service has been designed to provide flexible, reliable and friendly support, often acting as an outsourced IT department and providing a fully managed IT support service.


We support small and medium businesses of all sizes, from 1 to 100+ users.

An IT support contract from PCM allows your team to request unlimited support from our team of IT experts. We act fast, resolving the majority of issues remotely in a matter of minutes. We don't operate a call queue or ticket system so you get through to someone who can fix your issue immediately.

Friendly team

Leeds based, we're a team of professionals who understand that IT should be a useful tool, not a distraction. We don't try to baffle you with jargon.

Quick response time

We know how disruptive an IT problem can be, so we solve most issues within the first few minutes, no queues, you can always speak to us.

Support for your business

We keep abreast of the latest technologies to ensure we can advise and guide our clients on the best use of IT.

Our IT support contract

We offer IT support contracts to businesses who want the peace of mind of knowing they have a fixed monthly cost, and can call for as much support as required. Our contracts are 30 day rolling, with the ability to increase/decrease the cover on a monthly basis. If you don't require a contract, we can provide ad-hoc IT consultancy at a fixed rate too.

IT Support Contract

Monthly IT support contract, priced per user & server supported

  • Unlimited telephone and remote IT support

    Out IT Support covers:

    • Identifying and resolving IT issues
    • Answering general IT queries and offering advice on the best solutions
    • Cloud based email systems (e.g. Sage) to resolve issues (assuming an active support contract is in place)
    • Advising on technical developments - e.g. alerting you to a more suitable anti-virus protection or ways of working more efficiently using technology

  • On-site IT support included *
  • From 1 to 100+ users
  • 30 day rolling contract
  • Increase / decrease cover on a monthly basis
  • Support for Windows, Mac, Linux and mobile devices
  • Support for physical and virtual servers, including Hyper-V and ESXi
  • Support for cloud services, including Microsoft Office 365, SharePoint and G Suite / Google Workspace
  • Proactive, real time monitoring of servers, key infrastructure and end users devices
  • Weekly server checks
  • Regular reviews to discuss your IT and give advice
  • On-boarding / Off-boarding users
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Extras

Optional extras to help support your users. All provided on a rolling monthly contract

  • Email service with calendar and contacts, access via a web browser or Microsoft Outlook
  • Cloud based email (Microsoft Office 365 & Google Workspace)
  • VOIP telephone system
  • Data backup
  • Antivirus
  • Work from home (Remote Desktop, VPN)
  • Centralised and unified signature design for your business
  • Out of hours support
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*On-site IT Support included, travel expenses to be covered by client.

If you need any more information or have questions please feel free to give us a call.

Changing IT support provider

We know that changing IT support provider can seem like a big deal - worrying about losing time and money, being stuck between old and new providers. Often, businesses only change IT support provider when they are experiencing problems with their service - response times are poor, tasks aren't completed on time, calls are not returned etc. We've been providing support for 35 years, so are experts in managing the hand-over from the previous IT support provider to ourselves. Our process is as follows:
1

Research

We visit your business and audit the equipment, services and technology you use. We gather any documentation and passwords you have on file, as well as identify any immediate issues that should be resolved.

2

Handover

We contact the previous IT provider and request all further documentation, passwords, licenses etc. These are documented and tested, before we provide them back to you. We then start the handover process and begin to provide support

3

Review

After taking control of your IT, we setup proactive monitoring and begin to address any outstanding issues. After 1 month, we organise a review to update you and discuss short, medium and long term plans to maintain and improve your infrastructure.

Frequently Asked Questions

It is easy to say every business is different but what does that really mean, and how is it relevant to IT solutions? Over the years we have discovered that different industries have different priorities in regard to the information they want to gather and process. Within the food industry for example, processes need to be tightly controlled whereas the legal and financial sectors rely on impenetrable security.
Over the years, we've provided IT Support to businesses from 1 to over 500 users. Our contracts are based on the number of users that need support - users can be added and removed from the contract on a monthly basis if required.
We actively support all version of Microsoft Windows, Apple macOS, Linux and mobile/tablet operating systems such as Google Android and Apple iOS.
No, our IT Support contracts are provided on a rolling 30 day basis. Many customers start by trialling our support for a month.
Whilst we are partners for some organisations (including Microsoft and Google), we are not tied to them - we find the right solution for your business, whether or not that is from one of our current suppliers.

Ready to make IT work better for you?

Whether you’re looking for fast and reliable IT support or a custom software solution, we can help – it all starts with a conversation.
Schedule a free consultation Call 0113 231 1066

No obligation • Free initial assessment • Response within one hour