IT support for businesses - from 1 to 100+ users
Our IT support service has been designed to provide flexible, reliable and friendly support, often acting as an outsourced IT department and providing a fully managed IT support service. We support small and medium businesses of all sizes, from 1 to 100+ users.
Friendly team
Leeds based We're a team of professionals who understand that IT should be a useful tool, not a distraction. We don't try to baffle you with jargon.
Quick response time
We know how disruptive an IT problem can be, so we solve most issues within the first few minutes, no queues, you can always speak to us.
Support for your business
We keep abreast of the latest technologies to ensure we can advise and guide our clients on the best use of IT.
Contact us
Contact us for a free, no obligation meeting to discuss your IT infrastructure
Contact Us today
Our services at a glance
PCM provides IT services to clients in Leeds, Bradford, Wakefield, across the north of England and beyond. We are a team of business focused, practical people.
We believe in clarity, transparency and delivering first class service. That means sharing our knowledge with you when discussing your issues, using easy to understand language.
IT Support & Services
Our IT support services offer a fully managed approach to business technology.
Software Design & Development
Bespoke software and website development.
Changing IT support provider
We know that changing IT support provider can seem like a big deal - worrying about losing time and money, being stuck between old and new providers. Often, businesses only change IT support provider when they are experiencing problems with their service - response times are poor, tasks aren't completed on time, calls are not returned etc. We've been providing support for 30 years, so are experts in managing the hand-over from the previous IT support provider to ourselves. Our process is as follows:
Research
We visit your business and audit the equipment, services and technology you use. We gather any documentation and passwords you have on file, as well as identifying any immediate issues that should be resolved
Handover
We contact the previous IT provider and request all further documentation, passwords, licenses etc. These are documented and tested, before we provide them back to you. We then start the handover process and begin to provide support
Review
After taking control of your IT, we setup proactive monitoring and begin to address any outstanding issues. After 1 month, we organise a review to update you and discuss short, medium and long term plans to maintain and improve your infrastructure
Our latest case studies
Latest case study
IT Support
Interplay Theatre and LS12 Creative
Implementation of complete tech changeover project
Hundreds of happy customers
We've built up a loyal customer base over the last 30 years. Here's what they say about us.